Cultural disconnect in social media listening algorithms
Are you listening to your audience?
During this panel discussion with Zahnae Aquino and Chelsie Lui of Activism Always, we examine social media listening as an emergent tool for understanding your audiences ― and the important considerations related to the adoption of the technology.
Social media listening has grown in mainstream popularity in the past decade, and its potential usages have accelerated as many organizations have moved to capture a wider digital audience through the COVID-19 pandemic. Following a primer by PTKO Analyst, Miki O’Reggio, on social listening capabilities, our speakers evaluate both the powerful uses of social media listening, but also critique and question the underlying biases and questionable ethics of the technology in its effect on diverse audiences.
Recorded February 9, 2022 | ~52 minutes
Slide deck: Cultural disconnect in social media listening algorithms
Additional resource: BLM Always site, additional visuals and details about the project
Mikayla O’Reggio, Project Coordinator/Analyst
Mikayla is a new graduate from UC Berkeley where she received a BS in Environmental Economics and Policy. During her time at Berkeley, Mikayla developed her expertise in human rights, technology, entrepreneurship and corporate social responsibility. She has had the opportunity to work with nonprofits such as Pencils of Promise, and Cinema Napa Valley as well as explore the world of social enterprise through her time with startups such as Popcorn, and 81cents where she worked in consulting, analytics, marketing and business development. In addition to her work at PTKO, Mikayla cultivates her passion for social justice, analytics, and consulting as the co-founder of Activism Always, a social enterprise startup.
Chelsie Lui, Analyst
Chelsie is a recent graduate of California Polytechnic State University – San Luis Obispo, with a BA in Communication Studies. In her studies, she specialized in rhetoric studies, science and technology communications, and research methods ― and through her academic experiences, she has developed a love for interdisciplinary methods and collaboration. This culminated in a number of undergraduate research projects, such as her tenure as a Research Fellow with the Cal Poly Data Science and Analytics Initiative, media communications research with Dr. Aubrie S. Adams, and her involvement as co-founder of the student-founded startup, Activism Always.
Zahnae Aquino, Architect Program Specialist
Zahnae is from Seattle, Washington. Zahnae holds a Bachelor of Science in Computer Science and minor in Psychology from California Polytechnic State University, San Luis Obispo. She is excited about being able to use technology for humanitarian good and to help mission driven organizations fulfill their potential in creating change. With experience in virtual reality, program management, and her own TEDx Talk, Zahnae has found ways to work cross-functionally to bring and communicate technological innovations to the market. In her spare time, she practices stand up comedy and enjoys supporting her local creative community.
More resources to enhance your data strategy:
- Is Google Analytics 4 right for your organization?– Google Analytics 3 is sunsetting on July 1, 2023, and at that time Google Analytics 4, commonly referred to as GA4, will be your only option to stay on Google Analytics. Learn more about this major upcoming transition.
- Turning your data into actionable insights– Technology has made it easier than ever to connect with our supporters. But that doesn’t mean it’s easy to sift through the mountains of data that these digital platforms generate, and find the nuggets of insight that can drive improved performance. Follow along in this blog as Rick outlines steps to help you get started.
- Technical Analytics Audit & Data Strategy Workshop– Learn more about this workshop designed to help your team get a birds-eye view of the data that already exists across your systems and platforms—and learn how to bolster technical implementation to give your outreach specialists even more visibility into how stakeholders engage with your campaigns and content across platforms.
How PTKO Can Help
Technical Analytics Audit & Data Strategy Workshop
Outreach Technology Roadmapping Workshop
I think you all really helped a number of us see the potential of integrating our data collection and normalization across platforms (CRM to website). I think you can give yourself credit for seeing the big picture in a way nobody did.